Shipping + Return Policy

SHIPPING

  • Once your order is placed and received by our warehouse, your package will be shipped within 2-3 business days.

  • Orders placed after 12pm EST will be processed the following business day. If you place an order after 12pm EST on a Friday, your order will be processed the following Monday.

  • Your package will arrive within 2-3 days after it leaves our warehouse for east coast orders and within 5-7 days for west coast orders. There may be a delay in shipping to HI, AK, PO Box and APO addresses. Please keep in mind that this may change or be delayed during holidays, holiday weekends, and because of inclement weather or unforeseen circumstances.

  • Due to our warehouse’s quick processing times and our customer service business hours (9am - 5pm EST), we are unable to make changes to orders or shipping addresses after the order has been placed. Please ensure that all order information is correct before checking out. Please contact us at customercare@rahua.com with any other shipping questions or concerns.

CANADA ORDERS

  • Once your order is placed and received by our warehouse, your package will be shipped within 2-3 business days.

  • Please note that it takes 5-7 days for the tracking number to reflect and start showing shipment activity.

  • Your package will arrive within 10-12 calendar days depending on the destination. These times can be extended due to customs procedures.

  • Please contact us at customercare@rahua.com with any other shipping questions or concerns.

RETURNS

We hope you love your Rahua purchase. If something isn't quite right, eligible products purchased directly from Rahua.com may be returned within 14 days of delivery, subject to the conditions below.

Return Eligibility
To qualify for a return:
  • Return requests must be submitted within 14 days of delivery.
  • Products must be unopened, unused, and in their original packaging.
  • Products that have been opened, used, altered, or damaged after delivery are not eligible for return.
  • Promotional or sale items may be returned if they meet the eligibility requirements, unless specifically marked Final Sale at the time of purchase.
Non-Returnable Items
For hygiene, product integrity, and packaging reasons, the following items are considered Final Sale and are not eligible for return or exchange:
  • All products 3.3 oz. and under, including travel and mini sizes, Leave-In Treatment, and Elixir.
  • 18 oz. Lush Pump Shampoo and Conditioner.
  • Any additional products specifically marked Final Sale at the time of purchase.
These exclusions do not apply to items that arrive damaged, defective, or incorrect. Please refer to the Damaged, Defective, or Incorrect Items section below for assistance.

Rahua reserves the right to refuse returns or refunds that do not meet these requirements and to prevent or address suspected fraudulent or abusive return activity.

Extended Holiday Returns & Exchanges

To make holiday gifting a little easier, we're extending our return and exchange window for eligible purchases made between November 2 and December 31, 2026.

Qualifying purchases made during this period may be returned or exchanged through January 15, 2027, provided they meet our standard eligibility requirements.
  • Products must be unopened, unused, and in their original packaging.
  • All Final Sale exclusions remain in effect, including products 3.3 oz. and under, 18 oz. Lush Pump Shampoo and Conditioner, and any additional items marked Final Sale.
  • A $12.50 return shipping and processing fee applies to eligible U.S. refunds.
  • Return shipping and processing fees are waived for eligible U.S. exchanges.
  • Exchanges are available for U.S. orders only.
Holiday return and exchange requests must be submitted by January 15, 2027. Approved items must be shipped within 30 days of receiving return authorization.

All returns and exchanges remain subject to inspection and approval under our standard policy.

Return Shipping & Processing
  • A $12.50 return shipping and processing fee will be deducted from approved refunds for U.S. returns.
  • To initiate a return, please click HERE to access our online returns portal and follow the instructions provided. Once your return request has been approved, you will receive a return shipping label.
  • Please securely repack your item in its original packaging and include the original packing slip, if available.
  • Approved returns must be shipped within 30 days of receiving return authorization. Returns not shipped within this timeframe may be canceled and will no longer be eligible for a refund.
  • Rahua is not responsible for return packages lost or damaged in transit.
Refunds
  • Once your return has been received and inspected, you will receive an email confirmation regarding the status of your refund.
  • Approved refunds will be issued to the original form of payment, less any applicable return shipping and processing fees.
  • Please allow additional time for your financial institution to process and post the refund to your account.
EXCHANGES
Eligible products purchased directly from Rahua.com may be exchanged within 14 days of delivery, provided they meet the following requirements:
  • Exchange requests must be submitted within 14 days of delivery.
  • Products must be unopened, unused, and in their original packaging.
  • Products that have been opened, used, altered, or damaged after delivery are not eligible for exchange.
  • Products designated as Final Sale, including all items 3.3 oz. and under and 18 oz. Lush Pump Shampoo and Conditioner, are not eligible for exchange.

Exchanges are available for U.S. orders only.

  • To initiate an exchange, please click HERE to access our online returns portal and follow the instructions provided.
  • The $12.50 return shipping and processing fee is waived for eligible exchanges.
  • Once your exchange request has been approved, you will receive a return shipping label.
  • Please securely repack your item in its original packaging and include the original packing slip, if available.
  • Approved exchanges must be shipped within 30 days of receiving exchange authorization. Exchanges not shipped within this timeframe may be canceled.
  • You will receive an email confirmation when your returned item has been received and your exchange is being processed.
  • Exchange orders are processed within 2–3 business days following receipt and inspection of the returned merchandise.
  • Rahua is not responsible for exchange packages lost or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
  • If your order arrives damaged or defective, or if you receive an incorrect product, please contact customercare@rahua.com within 14 days of delivery.
  • Please include your order number and clear photographs of the affected product and its packaging so our Customer Care team can review your request.
  • Photographic documentation is required to verify damaged or defective items and determine the appropriate resolution.
  • If an item is missing from your order, please contact us as soon as possible so our team can investigate.
PURCHASES FROM OTHER RETAILERS
  • We are unable to process returns, refunds, or replacements for Rahua products purchased through other retailers or websites.
For assistance with these orders, please contact the original point of purchase directly.

**Implementation note: This policy takes effect November 2, 2026. Orders placed before that date should remain subject to the previous policy.